Chief Operations Officer

ALL BCI BOARD POSITIONS ARE VOLUNTEER

We're about turning passion into unforgettable experiences. However, this means a diverse team of individuals, who would rather be playing Star Citizen, who need to someone to help us stay on task! We are looking for a Chief of Operations (COO) who will oversee the company’s operational functions, with a primary focus on managing overall project execution and leading the training department. The COO will drive operational excellence, streamline processes, and ensure alignment with the company’s goals. It takes a lot to run a tight ship and we hope you can help!



A key aspect of BCI will be training for coordinators and we hope you can pilot that team. We will be recruiting training staff - but, they will need some guidance from a project manager on accomplishing that mission.



NOTE: This is a volunteer role requiring a substantial time commitment. Hopefully, as our organization becomes more developed the time commitment will reduce. However, during high-profile events like CitizenCon, Bar CitizenCon Week, or other CIG attended large events the commitment may increase.



Be a proud part of the Bar Citizen® initiative, helping bring Star Citizen® fans together in the real world, one unforgettable gathering at a time.

Responsibilities
Oversee the planning, execution, and delivery of all company projects, ensuring they are completed on time, within budget, and to the required quality standards.
Develop and implement project management frameworks, tools, and best practices to enhance efficiency and collaboration across teams.
Monitor project performance metrics, identify risks, and implement mitigation strategies to ensure successful outcomes.
Coordinate with cross-functional teams, including finance, marketing, and product development, to align project goals with organizational objectives.
Lead the training department to design, develop, and deliver comprehensive training programs that enhance employee skills and support organizational growth.
Oversee the creation of training materials, curricula, and e-learning platforms to meet the needs of diverse teams.
Monitor or Evaluate training effectiveness through feedback, performance metrics, and continuous improvement initiatives.
Foster a culture of learning and development, ensuring employees are equipped to meet current and future challenges.
Develop and execute operational strategies that support the company’s long-term goals and drive sustainable growth.
Provide leadership, mentorship, and guidance to operational and training teams, fostering a collaborative and high-performing work environment.
Manage budgets, resources, and staffing needs for operations and training departments.